Thought Leaders Driving Brand Growth

Industry Buzz

Be in the Know...

Luxury online purchase experience only reaching half of potential

Bricks-and-mortar department stores have failed to catch up to pure-play online retailer Net-A-Porter, with the ecommerce site outperforming them in online operations, according to new research from ContactLab and Exane BNP Paribas.

Read more at Luxury Daily

Why American Department Stores Are ‘Broken’

Struggling American department stores still place the biggest orders, but increasingly rely on markdowns to drive foot traffic and sales, resulting in a vicious cycle with ramifications across the industry.

Read article at Business of Fashion

The sneaky genius of America’s lenient return policies

As any American who loves face masks and lip plumper can attest, Sephora has a notoriously lenient return policy. They take back products–opened, used, even expired–no questions asked. But the company does this only in the United States.

Read the full article on Quartz