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Luxury online purchase experience only reaching half of potential

Bricks-and-mortar department stores have failed to catch up to pure-play online retailer Net-A-Porter, with the ecommerce site outperforming them in online operations, according to new research from ContactLab and Exane BNP Paribas.

Read more at Luxury Daily

The sneaky genius of America’s lenient return policies

As any American who loves face masks and lip plumper can attest, Sephora has a notoriously lenient return policy. They take back products–opened, used, even expired–no questions asked. But the company does this only in the United States.

Read the full article on Quartz

Neiman Marcus extends digital solution to in-store eyewear trials

Department store chain Neiman Marcus is easing eyewear purchases by enhancing its digital touchpoints through the placement of at-counter Memory Mirrors.

Read full article at Luxury Daily