Bricks-and-mortar department stores have failed to catch up to pure-play online retailer Net-A-Porter, with the ecommerce site outperforming them in online operations, according to new research from ContactLab and Exane BNP Paribas.
Luxury online purchase experience only reaching half of potential
Branding, Digital, Fashion, Retail
The sneaky genius of America’s lenient return policies
As any American who loves face masks and lip plumper can attest, Sephora has a notoriously lenient return policy. They take back products–opened, used, even expired–no questions asked. But the company does this only in the United States.
Neiman Marcus extends digital solution to in-store eyewear trials
Accessories, Digital, Fashion, Retail
Department store chain Neiman Marcus is easing eyewear purchases by enhancing its digital touchpoints through the placement of at-counter Memory Mirrors.